OnlyList Refund Policy

Effective date: May 26, 2026

OnlyList Premium unlocks sync, sharing, attachments, advanced views, and cloud backup. This policy explains when and how refunds are granted, without making you decode billing poetry.

Subscription billing

OnlyList Premium is sold as a monthly or yearly auto-renewing subscription. Your subscription renews automatically at the end of each billing period unless you cancel before the renewal date. You will not receive a prorated refund for the unused portion of a billing period when you cancel, your access continues until the current period ends.

14-day satisfaction guarantee

If your first OnlyList Premium purchase is not a good fit, you may request a full refund within 14 days of the initial charge. This applies once per customer account and does not apply to renewal charges.

How to request a refund

The process for requesting a refund depends on where you purchased your subscription:

Web (purchased at myonlylist.com)

Email support@myonlylist.com with the subject line "Refund Request" and include the email address used for purchase and the approximate purchase date. We process web refunds within 5 business days. Refunds are returned to the original payment method via Paddle.

Android (Google Play)

Subscriptions purchased through the Google Play Store are subject to Google's refund policies. You can request a refund directly at support.google.com/googleplay or by contacting Google Play support. Google handles all billing and refunds for Play Store purchases, we are not able to issue refunds on Google's behalf.

iOS (App Store)

Subscriptions purchased through the Apple App Store are subject to Apple's refund policies. You can request a refund at reportaproblem.apple.com. Apple handles all billing and refunds for App Store purchases, we are not able to issue refunds on Apple's behalf.

Exceptions

We may decline a refund request if we reasonably determine that it is fraudulent, if the account has violated our Terms of Use, or if the request falls outside the 14-day window. Refunds are not available for partial billing periods or after a subscription has been used to sync, share, or backup substantial data.

Cancellation

You can cancel your subscription at any time from the Settings panel in the app or through the billing portal for your platform. Cancelling stops the next renewal charge, your Premium access remains active until the end of the paid period.

Contact

For billing questions or refund requests, email support@myonlylist.com. We aim to respond within 2 business days.